Privacy Policy, Last Updated: [1-4-2025]
Mad Mae respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and Dutch privacy laws.
1. Who We Are
Mad Mae operates the website www.madmae.com ("Website"). If you have any questions about this Privacy Policy, please contact us at:
Email: support@madmae.com
2. What Data We Collect
We collect the following types of personal data:
Personal Information: Name, email address, phone number, shipping and billing addresses.
Account Information: Username, password, and order history.
Payment Information: Payment details processed by secure third-party payment providers.
Technical Data: IP address, browser type, and usage data for website analytics.
Marketing Preferences: Your consent for receiving newsletters and promotional materials.
3. How We Collect Your Data
We collect data in the following ways:
When you create an account or place an order.
When you subscribe to our newsletter or marketing communications.
Through cookies and tracking technologies when you visit our Website.
When you contact us for customer support.
4. How We Use Your Data
We use your personal data for:
Order Processing: To process purchases, payments, and deliveries.
Customer Support: To respond to inquiries and resolve issues.
Marketing Communications: To send promotional materials (only with your consent).
Website Improvement: To analyze Website performance and enhance user experience.
Legal Compliance: To comply with legal obligations, such as tax regulations and fraud prevention.
5. Legal Basis for Processing Data
We process your personal data under the following legal bases:
Contractual Obligation: To fulfill orders and provide services.
Legal Compliance: To meet regulatory and tax requirements.
Legitimate Interests: To improve services and security.
Consent: For marketing and optional cookies (you may withdraw consent anytime).
6. Data Sharing & Third Parties
We do not sell your data. However, we may share it with:
Payment Processors: To process transactions securely.
Delivery Partners: To ship orders to your address.
Analytics Providers: To analyze Website traffic and improve services.
Legal Authorities: If required by law or for fraud prevention.
7. Cookies & Tracking Technologies
We might use cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
9. Your Rights Under GDPR
Under GDPR, you have the following rights:
Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal limitations).
Objection: Object to processing based on legitimate interests.
Data Portability: Receive your data in a structured format.
Withdraw Consent: Opt-out of marketing communications anytime.
To exercise your rights, contact us at support@madmae.com.
10. Security Measures
We implement security measures to protect your data from unauthorized access, including encryption, secure payment gateways, and access controls.
11. Children’s Privacy
Our Website is not intended for individuals under 18. We do not knowingly collect data from minors.
12. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on our Website, and continued use of the Website signifies acceptance of the revised policy.
13. Contact Information
If you have any concerns about your privacy, contact us at:
Email: support@madmae.com
